RaQ 550 Help

Please select the issue most like the one with which you would like help:

I. How do I use the RaQ550 Control Panel? What does it do?
II. I don't know how to publish web pages.
III. I FTP'd my site, but the changes don't show up.
IV. I want to know how to set up my e-mail.
V. I can't send outgoing e-mail.
VI. I think that some e-mail is being blocked from me.
VII. I want to know how to use webmail.
VIII. I want to add a new e-mail user.
IX. I want to add a new e-mail alias or change e-mail settings.
X. I want to know how to run CGI (Perl) scripts.
XI. I want to run PHP / SSI / SQL / ASP / etc.

Note: Regular office hours are M-Th, 8:00 am - 3:00 pm, and 8:00 am - noon on Fridays (CST). If you need assistance with your Win-Chime service, but are unable to reach us by phone at 972-642-4700, please leave us a voice message and then e-mail us from our contact page. We will respond as soon as possible. Be sure to give as much detail as you can, including specific error messages you are receiving, so we can solve your problem as quickly and efficiently as possible.

I. How do I use the RaQ550 Control Panel? What does it do?

Site administrators use the control panel to set up new users and email options, change passwords and options within their sites, check statistics and more. Log into your control panel at www.yourdomain.com/login - just substitute your real domain name for the "yourdomain.com" part. Use the username and password you chose at the time of signing up for WIN-CHIME Internet web hosting to log in.

Didn't help? If you need assistance with your Win-Chime service, but are unable to reach us by phone at 972-642-4700, please leave us a voice message and then send an e-mail message to Accounts@Win-Chime.com. We will respond as soon as possible. Be sure to give as much detail as you can, including specific error messages you are receiving, so we can solve your problem as quickly and efficiently as possible.

II. I don't know how to publish web pages.

There are 2 ways to publish files to your website. One is with FTP. FTP permissions are installed by default on all Win-Chime.com web hosting accounts. The other way is to use Microsoft FrontPage. In order to use FrontPage, the server extensions must first be enabled. If the server extensions are not installed, and you need them, please e-mail Accounts@Win-Chime.com and request the FrontPage server extensions.

FTP Users:

Log in to www.yourdomain.com with your main account username and password. DO NOT publish into the first FTP directory that appears – first change directory up (back) three levels, then into the “web” directory to publish your files.

You may use Internet Explorer to FTP to your website. Simply type this address into your Address Bar (substitute your username, password & domain where applicable): ftp://USERNAME:PASSWORD@www.YOURDOMAIN/../../../web

Dreamweaver uses the following settings: FTP Host: www.yourdomain.com Host Directory: ../../../web

Other web-publishing software users should use "../../../web" as the "home" or "initial" directory.

Note: Your homepage must be named "index.html". Since the server is Case Sensitive! "Index.html" is not the same file as "index.html"!

FrontPage Users:

If you have asked for your website to be equipped with FrontPage extensions, simply log in to your web site with the username "webmaster" and your main account password. FrontPage will automatically publish to the correct directory. See http://www.microsoft.com/frontpage for FrontPage information and technical support.

Note: Your homepage must be named "index.html". Since the server is Case Sensitive! "Index.html" is not the same file as "index.html"!

III. I FTP'd my site, but the changes don't show up.

It is most likely that you have FTP's your files into your user space. Perhaps you did not first change directory up (back) three levels, then into the “web” directory to publish your files. See the above question.

IV. I want to know how to set up my e-mail.

Most e-mail clients (like Microsoft Outlook, Outlook Express, Eudora, etc.) have an account setup procedure. Once you have an account set on the server (and you know your username & password) just enter your e-mail software's account setup.

For the incoming (POP3) e-mail server, use "mail.yourdomain.com" - substituting your real domain name for the "yourdomain.com" part. For the outgoing (SMTP) Server, use smtp.yourISP.com – substituting the real name of your ISP.

V. I can't send outgoing e-mail.

There are 2 common reasons outgoing (SMTP) e-mail can fail.

1) Your company or Internet Service Provider blocks "external SMTP". This is often indicated by the Microsoft Outlook / Outlook Express "0X800CCC0E" error message.

Many corporations and Internet Service Providers have decided to limit their users' use of outgoing e-mail. The reasoning for this action is that if they control each outgoing e-mail message, they can cut down on the amount of SPAM that originates from their network. Even though you are not a spammer, you must adhere to their rules.

Although you may be able to contact your company's Network Administrator or ISP and have them open up email relay to your server, it is often times easiest to determine what their outgoing e-mail server setting should be, and use that setting for your Outgoing Email (SMTP) server setting. (See IV.)

2) You are not checking e-mail before sending. In an effort to help curb SPAM, we have installed "POP before SMTP". Since we service SMTP (outgoing e-mail) from around the globe, the only way our server can know that you are an authorized user (rather than a SPAMMER) is for you to first identify yourself.

Your email software automatically identifies itself by logging in (POPing) to check e-mail.

If you try to send outgoing e-mail, but are confronted with a "relaying denied" error message, close the error message, check for new e-mail, and then try sending again. That clears up about 99% of the problems.

Generally speaking, if you check for new e-mail once every 15 minutes, you will not have any trouble. If you use dial-up Internet service, you will need to check for your messages first, then send.

Many e-mail programs (such as Microsoft Outlook) allow you to set "Check before receiving e-mail" as a default option. Consult your documentation for details. (Microsoft Outlook Express does not currently support this option.)

VI. I think that some e-mail is being blocked from me.

Our e-mail servers are configured to use a variety of spam-blocking techniques. It is possible that the person trying to send you mail is using a mail server that has been involved in sending unsolicited commercial bulk e-mail (a.k.a: spam). We take a fairly aggressive stance against spam, and as a service to you and in an effort to keep our bandwidth as clean as possible, we filter for spam. It is not currently possible to deactivate the e-mail blocking list on an account-by-account basis.

VII. I want to know how to use webmail.

Log in to www.yourdomain.com/webmail Use your username and password to log in. The interface is very straight-forward and should be easy for you to find your way around.

VIII. I want to add a new e-mail user.

Go to your Site Management screen at www.yourdomain.com/login and log in with your username and password (note: you must be an authorized site administrator to do this!) Click on User Management, and then click on Add User. Enter the information for the user that you would like to set up, and then click Confirm New User.

IX. I want to add a new e-mail alias or change e-mail settings.

Click on the pencil icon to change the name, username or password for an existing user.

Click on the trash icon if you would like to completely remove a user account.

Click on the pencil icon and then click the "Email" tab to modify email options for an existing user. You will be able to enter a forwarding email address, email aliases or an automatic vacation reply.

X. I want to know how to run CGI (Perl) scripts.

Your web hosting account supports CGI scripts, such as those written in Perl, C, or other languages. You can add CGI scripts to work with your web content, enabling you to develop highly interactive, powerful web-based applications. You can develop CGI scripts on your desktop machine, or find other "ready made" CGI scripts, and then transfer the .cgi or .pl files to your hosting account using FTP.

You will likely wish to create a special directory inside your web directory in which to place your script files (i.e.: cgi-bin). Make sure that you assign appropriate executable (755) permissions. Once the file is in your hosting account, use your FTP program to assign executable (755) permissions.

The path to Perl is /usr/bin/perl.

XI. I want to run PHP / SSI / SQL / ASP / etc.

Your web hosting account natively supports PHP, Server Side Includes, PostGreSQL. MySQL and PHPMyAdmin. We do not provide specific support for these features, other than to ensure that our systems and services are operating properly. In other words, if you want to use special code for your website, you are responsible for making sure the code works.

ASP pages are supported, however some dynamic functions created by Microsoft products (i.e.: MS-SQL / Access based database calls) will not function properly. If your website requires support for Microsoft-native ASP functionality, please contact our office to move your account to a Windows-based hosting platform (additional charges will apply).

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